Great location, walk everywhere, minutes from Casino and RRHOF, excellent staff, well-maintained hotel.

Nothing I didn't like to be fair.

I had a fantastic stay at this hotel! The corner King room was perfect, with an amazing view of the nearby stadium and Lake Erie. The bed and pillows were incredibly comfortable. The hotel facilities were top-notch, with excellent water pressure in the shower. The location was unbeatable, with everything within walking distance. I parked my car and didn't need it for the entire stay. It was especially convenient for visiting the Rock n Roll HOF, which was less than a 20-minute walk away. The staff, especially Karen at the front desk, were extremely helpful, even accommodating our late arrival due to bad weather.

Was all great.

We had an amazing experience at this hotel! The location was perfect, right in the heart of the city. We were able to easily walk to all the stadiums and fantastic pubs nearby. The staff was incredibly friendly and helpful, making us feel right at home from the moment we arrived. The lobby was beautifully decorated and the restaurant served delicious food. We also enjoyed the convenience of having a barber shop and snack shop right on site. And the view from our room of the lake and football stadium was absolutely priceless. We will definitely be recommending this place to our family and friends!

The room was nice and clean, and the location was perfect for exploring the city. We had a small issue with the shower temperature, but overall I'll recommend this hotel.

The location was perfect! Walking distance to Rock N Roll Hall of Fame, Science Center, sports games, and great restaurants. Excellent staff, especially the friendly and helpful bell hops. Awesome view! a fantastic hotel for a memorable vacation.

No complaints, felt very satisfied with my stay.

The front desk staff were very helpful, with great restaurant recommendations and driving tips. The view from our room was lovely and the location was excellent. The hotel was close and convenient to walk to the Quicken Loans arena and other attractions. Parking was easy and convenient with an underground lot.

Nothing, all was good.

Great location, reasonable parking, impressive city, delicious food, friendly staff.

Almost perfect.

Great location near key attractions and easy access to parking. Comfortable and clean rooms with a beautiful lobby. Friendly and helpful door staff.

Rude and dismissive service from some staff members. Issues with room cleanliness and maintenance, such as a rattling toilet seat and non-functional hairdryer.

Great location to enjoy the attractions, everything was in walking distance. Overnight parking was reasonable and the city itself was impressive.

False advertising on their website and at the facility about having a pool. the gym being closed during the day and not allowing children.

Good location, quiet. Nice lobby, lounge area. On-site services: cafe, barbershop, spa. Fabulous staff. Helpful front desk. Lovely view from room. Convenient parking. Impressive water pressure. Walking distance to attractions. Stayed 2 nights after visiting family.

We stayed at a lovely hotel for a show at the Quicken Loans arena. The front desk staff were friendly and gave great recommendations. The view from our room was amazing and the parking was convenient. The underground lot had elevators that brought us right up to the hotel. The location was excellent, within walking distance to many venues and restaurants. Room service surprised us with chocolate covered strawberries and an apology note. Thanks to Cecily at the front desk for a wonderful stay!

We do recommend this hotel.

We went to Cleveland for a football game, but I found it hard to leave our beautiful room! The corner king room on the 9th floor had stunning views of the city and the lake. The large windows and comfortable king size bed made for a great night's sleep. The rain type shower head was a relaxing touch. The location was perfect for exploring Cleveland on foot, with the stadium and bars nearby. The hotel staff were professional and even surprised us with treats for a minor issue we had. a wonderful stay.

Would recommend this hotel.

I had a great stay at the Cleveland Marriott Downtown At Key Tower. The rooms were clean and spacious with a beautiful water view from room 2416. The lobby restaurant served delicious food, especially the crab Rangoon appetizer and the Impossible burger. The decor as you walked through to the elevators was impressive. The staff went above and beyond to make my stay enjoyable, from the friendly valet who offered free parking to the receptionist who provided me with complimentary WiFi for my room. I highly recommend this hotel.

Awesome location, stylish and grand hotel, great staff, helpful valet service, free WiFi.

Don't have any issues at all.

Perfect location, friendly staff, accommodating wait staff and chef, fantastic view, comfortable room, great water pressure.

Hard to think of anything.