Great location, walking distance to everything. Enjoyed city views from balcony. Clean, comfortable room, hot breakfast.

Parking spots too small. Elevators slow.

The dining around here is legit! From classic American bites at Johnny Rockets to mouthwatering cheesesteaks at Bigfoot Philly Cheesesteaks, the options are as tasty as they come. Plus, the local joints like River Terrace Restaurant and The Best Italian on the Parkway are must-tries for any foodie. The variety is on point!

Okay, so it's a bit dated, but the character shines through. The room lock mystery added a touch of excitement to our stay, and the spotty internet gave us a break from screens—back to nature, y'all!

My recent stay was a mix of stairs and escalators to various attractions. Discovering new places to eat made the trip unforgettable. From the ice skating rink to the Southern-style dishes, each detail added to the experience. The mountain views and plentiful shops were a sight to behold. Exploring historical areas and waterfalls was a must. The free continental breakfast and hot tub rooms were a cherry on top. Can't wait for my next adventure!

the hotel's location is super convenient - just a short walk to all the shops and restaurants. the staff is really pleasant and the breakfast is good. the maintenance guys and front desk were so helpful.

Can recommend

We were so close to all the action in Gatlinburg! We hit up Ripley's Aquarium and felt like we were swimming with the sharks! Then we conquered Ober Gatlinburg and hit the slopes and ice rink like pros! The location was lit!

It would've been even more lit if the hotel had a groovy rooftop lounge for us young party animals to unwind and enjoy the views after our adventures.

I recently had the most delightful stay in Gatlinburg at a hotel on River Road. The location was just perfect, with a lovely view of the mountains and the town from our room on the 6th floor. The hotel's decoration was charming, with cozy seating areas and beautiful river or city views, making it ideal for a relaxing retreat for seniors. The accessibility for senior people was impressive, with comfortable seating and easy navigation around the hotel's general areas.

The views from The Edgewater were simply breathtaking. Waking up to the serene river view from our private balcony was a highlight of our stay. The pool view was also stunning, especially during sunset. The staff's warm hospitality made our experience even more memorable, with thoughtful gestures that made us feel truly valued.

The long waits for the elevators during check-out were slightly inconvenient.

Great location for exploring the town. Courteous and informed staff. Surprisingly good value for the price. Very clean and comfortable rooms.

Despite some issues, the staff here are incredibly kind, and the riverside view is stunning. The location is convenient, and I felt safe even after dark. Breakfast was good too, though room cleanliness could be improved. a decent stay.

Chose this hotel for a networking event and it delivered. Perfect for business travelers or couples. Clean rooms, friendly staff, and convenient amenities like the indoor/outdoor pool and hot breakfast. The location made it easy to explore Gatlinburg without needing to drive.

One service that would have been beneficial for my work trip is a dedicated business center with printing and computing facilities.

The staff saved my night with a room issue. The hotel has Wi-Fi, parking, and a helpful 24-hour reception. With a lounge, pools, and jacuzzi, I have all I need. I always return for trips.

The hotel is conveniently located within walking distance to many attractions, such as the aquarium and downtown shops. The room was comfortable and the bathroom was clean. The staff provided good service during our stay. Although the breakfast options were limited, it was included in the price of the room. The pool area was also a great facility.

The parking spaces were too narrow, making it difficult to park and get out of the car easily.

The Edgewater Hotel Gatlinburg was clean and staff very friendly, even with the added stress of one broken elevator. The room was lovely, with a little balcony which had a table and chairs on it, providing a serene spot to enjoy the outdoors and relax. The hotel's location in the heart of Gatlinburg was very nice for a couple, which was a family with children.

The breakfast offerings were nothing to brag about, lacking healthier options like eggs, fruit, and yogurt. The buffet had limited choices, mainly including sausage, gravy, biscuits, and waffles.

We had a wonderful stay at this hotel! The location was perfect, just one short block from downtown. We loved being able to walk to all the shops and restaurants. The rooms were clean and comfortable, and we especially enjoyed the hot breakfast. The employees were welcoming and helpful, and the front desk staff went above and beyond to assist us when we got lost. We also loved the option of having a room facing downtown or with a balcony facing the mountains. a great hotel experience!

Strongly recommend this hotel.

great stay, exceeded expectations, perfect location, prompt and friendly staff, spacious and clean room, enjoyable breakfast, well-maintained pool and hot tubs, would stay again