The staff are super helpful and friendly. The location is perfect for walking to shops and restaurants, and I loved the Nespresso machine in my room.

The fridge had a weird odor that made me question my life choices.

Great location with fantastic views, perfect for exploring the city.

Fantastic location on the river, right by the Big Bus Tour stop. The suite was spacious and clean, with an amazing view and two bathrooms, but the mattresses were worn out, leading to an uncomfortable night. Staff were friendly and helpful, providing information for a nearby clinic and bringing us extra supplies promptly. The lobby had a cute vibe, but the coffee area could be crowded. Issues like limited privacy in the rooms and noisy air conditioning detracted from the experience. Still, the location and amenities made it worthwhile, despite a few bumps.

Exceptional access to Chicago's must-see attractions and fun spots!

Staying here was a dream for a city explorer like me, with breathtaking views from my room and a mere 500-meter stroll to the iconic Magnificent Mile, while famous spots like Navy Pier, Millennium Park, and the Riverwalk were also just a comfortable walk away, making it so easy to enjoy the vibrant atmosphere of downtown Chicago; the staff were super friendly and responsive, ensuring I had everything I needed during my stay but the cleaning service could be improved since it didn’t come by every day.

Great stay in a prime location

I had a fantastic experience at River Hotel in downtown Chicago. The river view from my room was stunning, and the staff were exceptionally friendly and responsive. The hotel’s proximity to public transport made exploring the city easy. I’ve already booked my next stay!

incredible stay with amazing staff that truly made my time memorable at river hotel in the heart of chicago

exceptional service from the staff, great location, and stunning river views.

Great fitness centre and friendly staff. Wi-Fi was slow at times.

We stayed at the River for a few days and wanted to share our experience with you. First off, the location was spot-on, right along the river with easy access to lots of amenities. We loved the fact that the hop on hop off bus stop was conveniently located just across the road, making exploring the city a breeze. One thing we really appreciated was the locked, secure luggage room offered by the hotel. It gave us peace of mind knowing our belongings were safe while we were out and about. The staff were friendly and always willing to help out, which was a nice touch. We also enjoyed the complimentary water bottles and the water machine available for use - a refreshing perk! On the downside, our room felt a bit cramped with only one small window facing the river, and the noise from the traffic outside could be bothersome at times. The bed was comfy, but unfortunately, it was quite unstable, leading to some sleep disruptions when one of us moved around. it was a decent stay at the River.

The bed was incredibly comfortable, making it the perfect retreat after a busy day! I loved my room on the top floor with that stunning river view. Plus, the staff was genuinely friendly and so helpful!

Couldn't recommend more! ❤️✨

Honestly, my room was a total letdown. It was cramped, with a window that wouldn't open and a bed that felt like a rock. Plus, the fridge made such noise; I could barely sleep. Definitely not worth the hassle.

Room was small, but location was perfect for exploring. Staff misunderstood service requests sometimes, but friendly. Enjoyed the view and nearby attractions. Elevators were a bit confusing, and parking was limited. A decent choice for the area.

The 2-room suite was comfortable for our group of six teenagers. Clean and well-maintained, it featured two bathrooms, which was a definite plus. The view of the river from the 19th floor was magnificent. We enjoyed the quiet seating area for complimentary coffee and tea. the third-floor room faced an alley, causing noise disturbances from trucks. The kitchenette was handy, but the lack of drinking water in the room was inconvenient. Staff were polite and responsive, though room service was inconsistent. it provided decent value for a downtown stay despite a few minor issues.

Fantastic location, fantastic experience with incredible views of the river and friendly staff that made my stay feel personal and welcoming.

Everything was top-notch.

The location was spot on for us, being able to walk everywhere we wanted to go was a big plus🚶. The daily room service option was great, so we didn't feel bothered or rushed out of the room🧼. Just a heads up, we missed the info about needing to request room service on the first day and it didn't get done, but it didn't ruin our experience👍.

Fantastic location. Right on the river, with first-stop access to Big Bus Tours. The lobby is small but charming and well-kept. Our room, a spacious two-queen suite, offered an amazing skyline view. Clean and equipped, it even had two bathrooms—a rare find. the worn mattresses detracted from an otherwise great experience, causing discomfort during the night. Staff was welcoming and supportive. The option to communicate via text for questions was a significant plus. Luggage storage post-check-out was a thoughtful touch, allowing us to explore freely. Next time, I’d recommend a meticulous check for room conditions and amenities. For the price, this place offers exceptional value.