Our stay was convenient, with a location that was close to everything we needed and the event we attended. The rooms were clean, and the bed was spacious. We especially enjoyed the Starbucks onsite, and the valet service was a helpful touch.

The noisy aerobics classes at the pool interfered with our relaxation.

This hotel provides fantastic value for money. The staff are friendly and attentive, and the rooms are well-appointed with extremely comfortable beds and great views. The hotel's location in the art district is perfect for those who love public transport and exploring nearby gift shops.

the hotel was mediocre with charges for everything, and the bill being difficult to read.

Cleanliness, hotel facilities, and breakfast were all excellent. The staff, especially the concierge, were helpful and charming. The hotel is located within walking distance of many food spots, bars, and the free tram ride to the West Village shopping district. The location is close to the event we were in town for.

There was nothing we didn't like.

Efficient staff, beautiful hotel, great location, exceptional bedding, reasonable room service prices, comfortable room, nice toiletries, helpful concierge.

Nothing to dislike.

The view from the upper floors was breathtaking, especially on New Year's Eve. Being able to see the city lights and fireworks was a highlight of my stay. Additionally, the room was clean and well-decorated, making it a pleasant space to relax in after a long day of exploring.

There were a few disappointments during my stay. The lack of a working ice maker on my floor was inconvenient, and having to go to a different floor to get ice was an unnecessary hassle. Additionally, the mini fridges in the room did not cool the beverages properly, which was quite disappointing.

I was blown away by the incredible attention to detail and friendliness of the team at Fairmont. From the moment I checked in, I felt like a valued guest. One particular incident stood out to me - when I needed some coffee and water, a lovely lady at the front of the restaurant went out of her way to make sure I was taken care of. It truly made my stay memorable. The entire process, from check-in to check-out, was absolutely awesome. This level of service is what sets Fairmont apart from other hotels. I highly recommend this hotel for its exceptional customer service and attention to detail.

Enjoyed stay at Elegant establishment. Delightful staff provided exceptional service. Amazed by variety of amenities including rooftop pool, bar and beautiful interior decor. Will definitely return. Highly recommended.

Our stay at Fairmont was memorable thanks to the friendly staff who helped us locate a lost item left in a cab. While the decor was a bit dated, the comfortable bed and tasty food made up for it. I would recommend this hotel.

We were amazed by how beautiful this hotel looked. The staff was super friendly and accommodating, making us feel welcome from the moment we arrived. They even had a wagon of toys for our small children to choose from and treated them to complimentary Shirley temples. The room service was great, and we highly recommend trying the warm cookies and milk. The pool was also a highlight, with its size and beautiful design. we had an incredible experience and would definitely stay here again if we ever need to be in this area.

This place is highly recommended for everyone.

Comfortable beds, fantastic pool, helpful concierge, good bar with snacks, great staff, perfect location, bonus amenities, well-stocked mini-fridge.

None.

Convenient location near museums and park. Friendly and helpful staff, especially Rachel at the front desk. Enjoyable bar and rooftop pool with city views. Impressed by concierge's assistance with lost item. Peaceful and spacious exploring areas throughout.

We loved the location of this place. It was very close to most attractions and just a short distance from a lively district. The staff provided exceptional customer service and were very professional. The amenities were superb, from the bell staff/porter to the leisure facilities. We enjoyed their rooftop pool very much. Plus, they had bicycle hire, which was very convenient.

Highly recommended for anyone who wants a comfortable and enjoyable stay.

The beds were so comfortable that we slept like babies during our stay. Additionally, we loved the complementary breakfast and the consistent housekeeping. The hotel was ideally situated close to major attractions making it super easy for us to explore the city without hassle.

The slow and unreliable wifi. Also, the coffee machine and snacks were extremely overpriced, which was a bit of a letdown.