Wonderful customer service, helpful staff, beautifully renovated hotel, incredible history, excellent experience.

Not obvious to find.

This hotel is worth every penny, with its fantastic location right off Canal Street and comfortable rooms with modern features like bedside USB plugs and sofa beds. The staff provides top-notch service and pays great attention to detail.

No improvements needed, everything was great.

I had a fantastic stay at this hotel. The staff were incredibly helpful and knowledgeable. The hotel itself is beautiful, with clean and elegant rooms. The location is perfect, close to all the best restaurants and attractions in the city. The bed was comfortable and I slept very well. The breakfast was okay. I had a great experience.

Hard to think of anything.

Beautiful property, centrally located. Decorated hallway for Christmas. Great size rooms. Amazing front door staff, especially Randy who goes above and beyond. Super friendly and knowledgeable about the city. Well-equipped and beautiful lobby, pool, and rooms.

Everything great.

We recently stayed at the Waldorf Astoria in New Orleans for a business trip. The customer service was top-notch, with a helpful and friendly staff always available. The hotel's renovated beauty and rich history added to the overall experience. The lobby exuded classic elegance without being pretentious, and the tastefully decorated rooms were comfortable, providing a restful night's sleep. The café on the first floor served excellent, smooth coffee, and Domenica's restaurant was outstanding. Special mention to the exceptional housekeeping service provided by Sonya Martin. an excellent stay.

Strongly recommend this hotel.

Classic beauty. Tasteful decor. Comfortable beds. Helpful and courteous staff. Great location. Spacious and clean room. Excellent staff. Friendly and helpful

N/A

The hotel has a great location, being close to many famous places like Chinatown, the French Quarter, and the concert venue. The rooms are spacious, with a large sitting area and a walk-in closet attached to the bedroom. Clean linens and fresh house slippers. The exquisite views from the top floor suite are what dreams are made of.

The customer service needs to be improved. Check-in was unfriendly, with no welcome.

Great location, friendly staff, amazing Thaddeus, clean room, comfortable bed, beautiful lobby.

Was all great.

The hotel's lobby is classic and beautiful. Tasteful decor and comfortable beds. Helpful and courteous staff. Thaddeus provided amazing service. Clean room and comfortable bed. Evening and morning housekeeping. The Sazerac Bar's great Christmas drink menu.

Everything was fantastic.

Beautiful historic hotel, old world elegance, exceptional service, excellent onsite restaurant, close to attractions and restaurants, luxurious room with 2 bathrooms.

Nothing everything was great.

This hotel is a classic beauty with comfortable beds and tasteful decor. The staff is helpful and courteous. It is near Bourbon Street and various restaurants and bars, making it a great location for exploring the city. Ashley Carey provided excellent service during our stay. The lobby is beautifully decorated.

Felt at home, nothing too much trouble.

Convenient location near attractions, clean room with comfortable bed, helpful staff, impressive rooftop pool, historic ambiance.

The Roosevelt - Beautiful appointments, stunning rooms, helpful staff. Fantastic text messages checking on our family.

Felt like family, no complaints.

Rooms and bathroom were nice. Great workout room and coffee shop. Receptionist was helpful with adjoining rooms. Friendly and knowledgeable front door staff. Excellent customer service.

Despite the negative aspects, the hotel had its strengths. The location was key, with easy access to various attractions. Additionally, the rooms were well-appointed and the beds extremely comfortable. The rooftop pool was a nice amenity. However, the overall lack of good management and customer service compromised the experience.

The customer service at this hotel was a disappointment. The front desk team seemed impolite, and the breakfast staff at Teddy's appeared to hate their jobs.