I had a fantastic stay at the Tru By Hilton hotel. From the moment I walked in, I was impressed by how spotless and clean everything was. the lobby, pool table, room, pool area, and coffee station were all extra clean and well-maintained. They even had sanitizer stations everywhere, including in the bathrooms. I want to give a big thumbs up to the housekeeping staff for keeping the hotel in such great condition. the hotel also had great amenities, with a basketball hoop and pool table that kept everyone entertained. the room itself was huge and had all the necessary amenities like a microwave, fridge, and coffee machine.

Everything was fantastic! 👍

Great hotel, convenient location, spacious room, cleanliness, friendly staff, amenities.

Absolutely nothing.

Cleanliness: The hotel was spotless from the moment we stepped in. The lobby, pool table, room, pool area, and coffee station were extra clean. Hotel facilities: The hotel had a basketball hoop and pool table, which kept everyone entertained. The room was huge and had a microwave, fridge, and coffee machine. Location: The hotel was close to the mall, making it convenient for walking and accessing shops and eateries. It was also adjacent to the mall, providing easy access. The breakfast area in the hotel was great.

Nothing to complain about at all.

For the price we paid, our stay at Tru By Hilton was excellent. The room was comfortable and the location was perfect, being just a short walk away from Crossgates Mall. The staff was friendly and pleasant to speak with.

Breakfast delights, it would be great if there were more vegetarian options available.

Great Location. New Hotel. Clean Breakfast Area. Nice Size Room. Convenient Breakfast Options. Different Food Selection. Good Heating and Cooling. Bonus Refrigerator.

Absolutely nothing.

The best aspects of this hotel were the cleanliness, hotel facilities, breakfast, and staff. The hotel was spotless from the moment I walked in, and the lobby, pool table, room, pool area, and coffee station were all extra clean. The breakfast had good options for different dietary needs, and the sanitary protocols were followed. The staff was quick and attentive, making my stay a pleasant one.

No negatives from this place.

The room was clean and modern, with eco-friendly amenities. The hotel itself was new and had a fresh atmosphere. I loved the convenient location near the plaza for food options and easy access to the highway. The staff were friendly and accommodating, making my stay even more enjoyable. I highly recommend this hotel for a great experience.

The hotel’s location next to a large shopping mall is great for those looking to spend some time walking around. Additionally, the Tru breakfast area offers a variety of options for different dietary needs. Finally, the hotel's proximity to a plaza with various restaurants provides plenty of options for dining and entertainment. The room and bathroom were clean, with a modern and fresh style.

One aspect of the hotel could be improved is the attention to detail by the housekeeping staff.

Convenient location: Easy access to the interstate, downtown, and the mall with multiple dining options. Clean and updated rooms: the building is new and the rooms are well-maintained. Good breakfast: the hot breakfast provided was enjoyable.

Lobby smell: the lobby had a strong potpourri smell, although luckily the room did not. Lack of cleanliness: the hallway carpeting seemed unvacuumed, and the floor in the room had crumbs and dust.

Convenient location near mall and highway. Plenty of places to relax in the lobby. Clean and tidy hotel. Quick and attentive staff.

Was all great.

Clean and bright accommodations with comfortable bedding and a refreshing bare floor. Convenient location near a mall. Modern design with ample common areas to relax. 24-hour coffee/tea bar and water bottle refill available. Breakfast selection was good, with appropriate safety measures in place.

My stay at Tru By Hilton was enjoyable and convenient. The location, being walking distance from the mall, was perfect for exploring and dining options. The breakfast buffet offered a variety of delicious options and the common areas were clean and quiet. I had a great experience and would recommend this hotel.

Breakfast selection was good, with fresh fruit, tea, and coffee. Rooms were very clean and immaculate, with energizing shower products and good water pressure. Pool area was also clean. Fabulous value for a comfortable, adorable room with friendly staff. Good location and nice amenities like a refrigerator.

Excellent stay, great breakfast. Wonderful warm pool. Close to Crossgates Mall. Spotless room, comfortable bedding. Great view from top floor. Large television, quiet hotel. Good breakfast options. Modern design with lots of common space

Absolutely nothing.

Clean and updated rooms with comfortable beds. Great location with easy access to the interstate and nearby shopping and dining options. Good hot breakfast included. Friendly and helpful staff. Fun extracurricular activities available.