We had a great experience at the hotel. The staff were incredibly friendly and helpful, and we were even upgraded for free due to a room issue. Both of the rooms we stayed in had amazing views, and the location was perfect. The room size was good, and it was wired for all devices. The concierge was especially helpful, making our stay even more enjoyable.

We had a fantastic stay in the heart of the city with a great location, near to theatre and subway stops, and within walking distance of a lively pub and a delicious restaurant at Blue Fin. The room was spacious, comfortable, and clean with modern amenities. The staff was friendly, approachable, and provided efficient service. The view from the room was amazing and it added to an unforgettable experience.

While the aesthetic of the hotel was impressive, the upkeep and cleanliness could be improved.

The location and amenities at this hotel are unbeatable! The "Living Room" bar is a great experience before heading out. Steps away from Times Square.

Felt immediately at home, no complaint

Staying here was fantastic! We loved this place's location on Times Square, which made it the perfect spot to venture out into the city easily. The service here was top-notch, with room service catered to our every need, and the housekeeping staff was always friendly and diligent. On top of that, the tour/ticket assistance was a great help in planning our stay.

We would definitely recommend this hotel to our friends.

During our stay at W New York - Times Square, we had an excellent experience. The hotel's location was ideal for exploring the city, as it was within walking distance to many attractions. We were able to easily access theaters, restaurants, and shops, making it convenient for tourists like us. The contemporary rooms on the 40th floor provided a relaxing and modern atmosphere. Additionally, the staff, especially Chelsea DeLacy at the front desk, went above and beyond to ensure our comfort and satisfaction. We were even treated to a surprise gift of chocolate-covered strawberries, which made our day. I highly recommend this hotel for its great location and exceptional service.

We had a fantastic stay at this hotel! The staff was incredibly friendly and attentive, making us feel welcome from the moment we arrived. The location was perfect for exploring the city, especially Times Square which was right on our doorstep. The lobby bar was a great place for us to hang out on Friday and Saturday night, as it had a lively and trendy atmosphere. The room was clean and comfortable, with a beautiful view of the city skyline. our experience here was superb and we highly recommend it to anyone looking for a luxurious and comfortable stay in this area.

My purpose was to explore the city for a week and this hotel was perfectly located, making it easy for me to visit all the attractions. The food served at the hotel was also delicious. The staff, especially Danny, was extremely helpful and provided excellent recommendations for places to visit and eat. The 7th floor bar was a fantastic spot to relax after a busy day of shopping and sightseeing. I will definitely return to this hotel in the future.

Would recommend this hotel.

We had the privilege of staying at the W Hotel in Times Square and it was truly a memorable experience. The location was unbeatable, with stunning views from our corner room on the 30th floor. The hotel itself was a sight to behold, with impressive waterfalls at the entrance. The staff went above and beyond, especially bellhop 'God Bless You', who treated us like family and even gave us a tour of the hotel's rich history. The service was impeccable, from the helpful doormen to the delightful check-in experience.

I do recommend this hotel.

We had a fantastic stay at this hotel. The staff was very accommodating and friendly, making us feel welcome throughout our stay. The lobby area had a stylish and hip vibe, creating a great first impression. The hotel's location was perfect, right in the heart of this city's famous Times Square. From our high corner room, we had a spectacular view of the bustling streets below, especially during New Year's celebrations. The cleanliness of the hotel was impeccable, and the hotel facilities were top-notch. this hotel provided an excellent experience.

Nothing to fault.

I recently stayed at a hotel in the heart of Times Square. The location was perfect for exploring the theaters and there was even a TKTS booth right across the street. The hotel had a buzzy, vibrant atmosphere with a stylish and younger crowd. The corner room I stayed in had fantastic views up Broadway and was well-sized. The staff, mostly young and polite, made an effort to be friendly and helpful, despite any challenges. The cleaning staff were excellent, never rushing us to have our room cleaned. a great experience with stunning views and accommodating staff.

Recommend this hotel.

Clean room, comfortable bed, helpful staff, great view, large room.

Everything was fantastic.

Had a fantastic time during our New Year stay! The hotel's central location was amazing, right in the heart of all the action. We loved being close to the theaters and restaurants. The staff was friendly and helpful, and the lobby bar was a great spot for relaxing after a day of exploring. The clean and modern room added to our comfortable stay.

First, we felt like we were overcharged upon arrival, which was not a pleasant start to our trip. the lack of hot water for two days was frustrating, and we had to switch rooms.

Fantastic location close to Times Square, landmarks, shops, and restaurants. Clean and modern rooms with breathtaking views. Quick and efficient elevators. Very friendly and helpful staff

Can't think of anything.

Great staff | Prime location | Spacious room with nice amenities | Amazing view | Complimentary gifts

Couldn't find any faults at all.

Located just seconds away from the TKTS booth for Broadway shows, this hotel is in the perfect spot to immerse yourself in the vibrant scenes and eclectic music of Times Square. The friendly staff at the reception desk provided great service, and the rooms were spacious with large windows offering refreshing views. The modern bathroom and comfortable beds made for a pleasant stay.

The windows were quite dirty, which detracted from the otherwise beautiful room and view.