Exceptional service, checked in late, luggage taken immediately, high floor with city views, convenient plaza with everything needed.

The location of the hotel is perfect for those who enjoy jogging or exercising. There is an awesome jogging route around the neighborhood, and within walking distance, you can find the Shinjuku Chuo Park with a great exercise space. you can easily access the Tokyo Metropolitan Government Building, Harajuku, and the subway even with large suitcases.

The hotel wifi had some issues with disconnecting during VoIP calls, which could be a minor inconvenience for guests.

I had a great stay at this hotel. The room was spacious, clean, and nicely designed. The staff were friendly and helpful, especially the young lady who helped arrange a surprise flower delivery for my wife's birthday. The location was convenient, close to the train station and with easy access to transportation. The breakfast had a good variety of options. I was satisfied with the cleanliness, facilities, transportation, location, breakfast, and staff.

Can't think of anything.

Central location, great views, helpful staff, easy access to transport, good breakfast, modern room, free shuttle to attractions, nearby restaurants and shops

Nothing not to like.

We were delighted with our stay at this hotel. The room was spacious and clean, with a stunning view of the city skyline. The location was perfect, just a short walk to Shinjuku station and surrounded by plenty of dining options. The breakfast buffet was delicious and offered a wide variety of choices. The staff was friendly and helpful, making our stay even more enjoyable. I highly recommend this hotel for a comfortable and convenient stay in Tokyo.

Spacious rooms, separate shower and sink areas. Thoughtful children amenities. Convenient location near Oedo line and convenience stores. Courteous staff, efficient room service. Multiple on-site restaurants.

Spacious, modern rooms with thoughtful staff and excellent service. Surprise delivery for special occasions. Handy mobile phones with free wifi. Convenient location near train station, cafes, and shops. Grocery store on B1 floor. Airport Limousine Bus available.

Felt safe and secure, nothing too much trouble.

I recently stayed at Keio Plaza Hotel for 5 nights during my vacation in Tokyo. The location couldn't have been better, right next to Shinjuku station with easy access to the subway. The Premier grand room we had was spacious and comfortable, with all the amenities we could ask for. The separate toilet room in the bathroom was a great convenience for my family. Another highlight was the access to the club floor, where we enjoyed delicious breakfast, afternoon tea, and evening hors d'oeuvres. The staff on the club floor, especially Glenn and Rika, went above and beyond to make our stay stress-free by assisting with dinner and travel reservations.

Totally recommend this hotel.

our stay at the hotel this summer holiday was amazing! The location was perfect, with easy access to train stations and plenty of restaurants and shops nearby. The room was spacious and clean, and the free phones provided were very useful for our family. We were impressed with the modern design and the exceptional service of the staff, especially when they helped arrange a surprise flower delivery for my wife's birthday.

Breakfast and dinner reservations were a challenge.

Convenient location, near railway station. Clean rooms, with modern amenities. Good breakfast selection. Friendly and helpful staff. Comfortable stay overall. 😊

The hotel had a convenient location, close to shopping areas, bus stops, and great local restaurants. The superior room was spacious and accommodating, with plenty of closet space, a coffee table, and two sofa chairs. The staff at the club floor were courteous and helpful, making check-in and check-out a breeze.

The pool facilities were closed for the month, which was a disappointment since it was still hot enough to swim.

We loved the spacious rooms with ample facilities. The hotel was very clean and quiet, ensuring a comfortable stay. The staff were helpful and friendly, making us feel welcomed throughout our visit. The dining options on the 2nd floor were excellent, offering a variety of cuisines. The location was convenient, close to shops and restaurants in the Shinjuku area, as well as being fairly near to Shinjuku train station.

No issues.

As foreign tourists, we found the location of the hotel near the Shinjuku railway station to be perfect. The surrounding area was calm, with many authentic restaurants nearby. The convenience of having a pickup place for our Mt Fuji tour made our early morning travel hassle-free. The service at the hotel was exceptional, especially considering our late check-in. The staff were lovely, taking our luggage and promptly checking us in. The high-floor room with city views exceeded our expectations. The hotel itself had everything we needed, including a convenience store that stayed open late. With over eleven restaurants and seven bars on site, we were spoiled for choice. The Polestar bar on the 45th floor was a highlight, with impeccable views and service.

Felt very cared for, no complaints.

Staff helpful with directions, polite. Hotel ambience nice, lobby, rooms, dining choices. Room on 31st floor, access to lounge on 34th. Location perfect, near government building, 5min walk to Shinjuku station. Close to restaurants, supermarkets, bars.

Great location, helpful staff, spacious rooms, convenient airport shuttle, fantastic sushi restaurant.

All was perfect.