We got great value for our money at this hotel. The room was spacious and well-designed with clever hidden storage. The location was perfect, just steps away from 5th Avenue and all its attractions. The staff was incredibly friendly and helpful throughout our stay.

The morning meal could have been improved with more options.

Beautiful open architecture, outstanding location near the center of activity. Spacious "Ocean View" room with top-of-the-line equipment. Nice and helpful staff. Big and clean pool. Good breakfast and highly recommended restaurant.

I recently stayed at a hotel in Playa del Carmen and had an absolutely amazing experience. From the moment I arrived, the staff at the hotel, including the concierge and welcome group, were incredibly friendly and helpful. The check-in process was seamless and we were even greeted with a welcome drink. The hotel itself exceeded all of our expectations. We hardly left the hotel during our stay because it was such an amazing place. We had the pleasure of dining in all of the restaurants and the lunchtime meal from La Cocina was absolutely amazing. Our waiter Omer provided fantastic service every day. The spa and gym facilities were also fantastic, and we enjoyed taking exercise classes. I couldn't fault a single thing about this hotel - it was absolutely amazing.

The Grand Hyatt in Playa del Carmen had a top-notch service with exceptionally gracious and helpful staff. The hotel's location was perfect, close to restaurants and stores on 5th Avenue. The room with two queen size beds was spacious and the porch/balcony had a lovely view. The architecture and design were spectacular.

Everything was spot on.

I got great value for my money, the room was spacious and had a nice balcony. The hotel's location was perfect, right on the beach with easy access to the downtown area. The staff treated me incredibly well, they were friendly and accommodating.

The morning meal could have been better if they had more salad options to go with the cold meats and cheeses.

Amazing location, friendly staff, excellent restaurants and bar, beautiful pool area, good breakfast, clean rooms.

Nothings.

grand hyatt playa del carmen resort truly exceeded our expectations during this group visit. the swim up room was a highlight, allowing us to relax and cool off in privacy. the location was perfect, being close to the main street without the noise. the staff went above and beyond, making our honeymoon extra special. highly recommend!

Food selection was lacking

Outstanding modern design. Spacious and comfortable rooms with stunning ocean views and balcony. Staff always helpful and efficient. Great pool area integrated with the beach. Convenient location close to shops and restaurants.

We had a fantastic stay at the Grand Hyatt in Playa. The hotel's stunning architecture and convenient location near 10th Avenue were perfect for exploring. Our spacious "Ocean View" room had a beautiful bathroom and top-of-the-line amenities. The multiple swimming pools provided a great way to relax, and the buffet breakfast was superb. The staff was incredibly friendly and helpful throughout our stay.

We do recommend this hotel.

I loved the hotel's location right on the beach. It was so convenient to have direct access to the beach from the hotel. Plus, being outside of 5th Avenue made it quieter and more relaxing. The cleanliness of the hotel was top-notch. Everything was spotless and well-maintained. The staff were friendly and helpful, making my stay even more enjoyable.

Everything was spot on.

My ocean front room was spacious and beautifully appointed. The buffet breakfast had an incredible selection and the staff was friendly and accommodating. I enjoyed the beach and pool areas and was able to recharge and relax. The location was great for exploring the area. I would recommend this hotel.

The hotel architecture is stunning, with a practical yet beautiful interior design. The infinity pools and beach are fantastic, with plenty of comfortable seating. "The Grill at 1-26" restaurant serves perfect Tenderloin Steak, and the staff, especially Yairo, provide excellent service. The gym is spacious and well-equipped, open 24/7. The reception staff are helpful in arranging car rentals and giving helpful tips. The location is great, just a few minutes from Quinta Avenida.

Couldn't find any faults at all.

Spectacular sea view upon arrival, helpful staff, modern and chic rooms, perfect location near 5th Avenue, great gym and beach amenities.

Everything is what I need and want.

As a solo traveler, I loved the top-notch amenities and facilities at the resort. The location is perfect - right on the beach with direct access and in the heart of downtown Playa del Carmen. The staff were friendly and the hotel was kept clean. The swimming pool area was stylish and private, with multiple pools to choose from. The rooms were spacious and well-maintained, with fast Wi-Fi and nice bathroom facilities. The hotel is also pet-friendly, which is a bonus for animal lovers like me.

Felt great, no complaints whatsoever.

This hotel offered me the most luxurious stay I have ever had. the exclusive amenities were above and beyond my expectations. the service was impeccable, and the Spa & wellness centre was a relaxing haven. the indoor swimming pool was pristine, and the sauna was a perfect way to unwind. the outdoor swimming pool was refreshing, and the Jacuzzi was a special touch. the beach access was a nice touch, and the beauty treatment left my skin glowing. The location advantages were strategically located near the pedestrian street, Quinta, for easy access to countless restaurants and shops. Cons: Although my stay was perfect, there was only one minor issue. the live entertainment was lacking and could use improvement. Other than that, I had no complaints.