I had a fantastic stay at this hotel. The food was great, and the bartenders, including Christina, Alan, Rigoberto, Marcos. The employees by the pool and spa, such as Chris, Victor, Obedio, and Catherine, were phenomenal. I was impressed by the Mexican restaurant and enjoyed a high-end dining experience. The hotel's location was perfect, close enough to the bustling 5th Avenue for dinner but quiet enough to relax. The hotel facilities, including the pool area and spa, were well-maintained. The bar staff were friendly, and the buffet staff during breakfast were great. The alcohol selection was also good.

Can't fault the property in any way.

Good external facilities, including pool, spa, and parking. Service and rooms were comfortable with ample bottled water. Relaxing atmosphere and friendly staff. Nice view from the restaurant.

The staff, location, beach, dining, shopping.

Everything was fantastic.

I was pleasantly surprised by my recent stay at The Reef Coco Beach & Spa. The hotel is Mexican owned and located on a quiet dead-end street, making it a peaceful getaway. The cleanliness and comfort of the rooms exceeded my expectations. The staff, particularly Mauro at the buffet bar and Rosemery serving drinks, went above and beyond to make my stay enjoyable. The walk score of 100 was convenient for exploring the area. I had a wonderful experience and would highly recommend this hotel.

I had a fantastic stay at this hotel! The pool area was really nice, with plenty of seating options both outdoors and on the beach. The hotel facilities were great, and the staff worked really hard to ensure that everything was clean and well-maintained. The location on the beach was perfect, with easy access to the beautiful coastline and a lovely walk to the main area of the city. The breakfast options were delicious, and the staff was always friendly and approachable.

Everything was spot on.

Comfortable bed, nice room with balcony, accommodating food for gluten allergies, friendly and helpful porters, great service from buffet servers.

Nothing I didn't like to be fair.

I recently stayed at this lovely beachside hotel for a weeklong vacation. The location is perfect, just a short 5-minute walk from the bustling Fifth Ave, yet tucked away enough to enjoy a peaceful beach without any other tourists. The hotel itself is well-maintained with comfortable rooms, a spa, gym, and three restaurants. The staff is incredible, always friendly and attentive. The entertainment team, led by the delightful Boris, made my stay even more enjoyable with their energy and fun activities. The all-inclusive deal included a buffet with a great selection. The pools were fantastic, and the overall proximity to Playa Del Carmen was convenient.

Would definitely recommend this hotel.

Great location, close to everything. The pool was fantastic and perfect for relaxing. Loved the Japanese restaurant, the food was amazing. Even though there were some minor issues, the staff was always friendly and helpful. Overall an enjoyable stay. Would recommend.

My recent stay at this hotel was absolutely fantastic. The location was perfect, right above the Sports Bar which provided lively entertainment until late at night. The beach was just a short walk away, allowing me to soak up the sun and enjoy the beautiful ocean view. The service at this place was top-notch, with the staff going above and beyond to ensure I had a comfortable and enjoyable stay. The housekeeping was prompt and efficient, keeping my room immaculate throughout my time here.

I would highly recommend this hotel to anyone seeking a luxurious and comfortable stay. The staff, facilities, and location all contributed to a truly enjoyable experience.

The staff at the hotel were very friendly and attentive, making our stay enjoyable. We particularly liked the entertainment staff who were fantastic and always made sure that our son was entertained. The buffet restaurant had a good variety of food, especially the salads, cheese, and cakes. The seafood was also excellent.

The hotel rooms felt a little old and worn and could use updating. The soundproofing in the rooms was poor, which was a bit of a nuisance.

The value for money at our stay was great, with comfortable rooms and a fantastic pool with a friendly pool bar. The location was perfect, just steps away from the beach and within walking distance of great dining, shopping, and entertainment options. The staff at the hotel were absolutely amazing, especially during the hurricane, ensuring everyone's safety and providing excellent service.

The only breakfast option that could have been improved was the buffet's staffing. Although they did their best, there weren't enough waiters to serve water or coffee efficiently.

We recently stayed at a beautiful resort in Playa del Carmen for our wedding anniversary. The resort had a great location within walking distance of a bustling area with lots of stores, restaurants, and amenities. The staff members we encountered were friendly, courteous, and professional, always greeting us with a warm smile. Our room was clean and tidy every day, and the check-in and check-out process was smooth. The resort itself was right by the beach, making it a perfect spot for relaxation. we had a great time at the resort and would recommend it to others.

We recently stayed at The Reef Coco Beach in Playa del Carmen for a week-long family vacation. The buffet offered a great selection of fancy and authentic food, ensuring we never went hungry, even with our picky 9-year-old. The staff were friendly and welcoming, and the facilities were clean and well-maintained. We enjoyed the great pool, mini-golf, and other outdoor family activities. It was also a bonus to feel safe and secure on the property. The fun entertainment was a pleasant surprise, although we would have appreciated a schedule of events. We particularly loved feeding the iguanas and turtles on the grounds, adding a unique touch to our stay.

Would definitely recommend this hotel.

The pool area was amazing with plenty of comfortable seating available and a great snack bar. The staff were incredibly friendly and always eager to help. The location was ideal for exploring the town and its restaurants. The A la Carte dinner options were delicious and worth trying. The Italian restaurant was a highlight.

The location of the hotel is very convenient, as it is close to the entertainment and within walking distance or a cheap taxi ride to the bustling 5th avenue. The large main restaurant offers a variety of options for breakfast, and the proximity to the beach allows for beautiful views. The room was clean and well-maintained, with fresh towels and toiletries provided. the pool and swim-up bar were enjoyable amenities for guests to relax and have fun.

Some guests mentioned issues with communication and the enforcement of wristbands, which caused discomfort and inconvenience during their stay.