The penthouse suite was amazing, offering stunning views of the river and castle. The cleanliness of the rooms was exceptional, and the beds were comfortable. The hotel facilities were top-notch, with a delicious breakfast delivered right to my room. The staff were friendly and attentive, making me feel welcome throughout my stay. The location was perfect, situated by the river in a quaint quay village, and providing easy access to the nearby Conwy Castle. I had a wonderful experience and am already planning my next trip back!

Nothing, no complaints at all.

The hotel is nicely located with lovely views over the water to Conwy. The coastal walks nearby are a great way to explore the area. The breakfast was very nice, with a good selection of options available. The staff were helpful and friendly, providing a pleasant experience.

The wait for our meals was long and when they did arrive, they were not up to standard. The quality of the food and the taste was subpar.

The view from our room was absolutely stunning, with beautiful scenery and a peaceful atmosphere. The jacuzzi in the spa was a great way to relax and unwind after a long day. the location of the hotel was perfect, with easy access to nearby attractions and activities.

The service at the hotel was quite poor. The staff seemed overwhelmed and understaffed, leading to long wait times at reception and in the restaurant.

The building was lovely, with spacious and well-designed rooms and stunning views of Conwy Castle. The breakfast was excellent, with a cold buffet and the option to order hot meals. The staff, especially at reception and during breakfast, were fantastic.

Felt very well taken care of, nothing to complain about.

Perfect location. Spacious clean rooms. Lovely view. Spectacular views from the suite. All facilities needed. Nespresso coffee machine. Nice breakfast. Leisure facilities before breakfast.

Can honestly say there wasn't anything not to like.

As longer term business travelers, we were impressed with the excellent facilities and amenities at the hotel. The suite exceeded our expectations and offered stunning views of the Conwy estuary. The staff were attentive and the on-site restaurant and bar were top-notch. We even got some fantastic meal ideas from the restaurant that we can try at home. The comfortable bed ensured a good night's sleep, and the location was perfect. the hotel had a friendly atmosphere and was conveniently located for exploring various attractions in the area, including Chester, Snowdonia, and Anglesey.

Felt right at home, no complaints.

the estuary view and balcony were breathtaking, the room was immaculate and the bed was incredibly comfortable. The staff were really helpful, making our stay wonderful. The pool area was great. Highly recommend!

The value for money was great, and the room was fantastic with amazing views. The location was perfect, right on the beautiful shoreline, and the staff treated us very well.

The breakfast menu could use some variety.

We had a fantastic stay at a stunning location. The staff were friendly and always helpful. The rooms were clean and comfortable. The breakfast was excellent and the bar offered a great selection. Highly recommend for a UK break.

Can't think of anything.

The hotel is situated in a really good area for exploring and is considered one of the best in the area. The location is also near a lovely beach area, providing a scenic view. The rooms are clean and comfortable with excellent linen and toiletries. The staff is friendly, polite, and professional. The restaurant offers excellent food and reasonably priced wine. The atmosphere is friendly and the service at breakfast is good.

Some customers have mentioned being woken up by noisy staff in the courtyard, which could be disruptive to a good night's sleep.

Good treatments at the spa. Superb afternoon tea. Excellent range of cocktails at the bar. Excellent service. Superb location. Highly organized breakfast with fantastic selection.

The complementary bottle of wine and box of chocolates added a nice touch to our Christmas stay. The hotel was in close proximity to the town centre and had a beautiful view of the harbour. The spa services were enjoyable.

The room was a bit dated and could have used some updates. The restaurant was overpriced for the quality of food.

I had the most amazing stay at this luxury hotel! The location was absolutely stunning, with beautiful views of the estuary on one side and the river on the other. I could even watch the ships coming and going from the sea. The service here was top-notch, with the staff going above and beyond to make me feel welcome. From the moment I arrived, I was greeted with a warm smile and a welcome drink. The room was spacious and comfortable, with all the amenities I needed for a relaxing stay. The bed was incredibly comfy and the large bathroom with a separate shower and bath was a luxurious touch.

I highly recommend this hotel to my family and friends.