The staff were very helpful and friendly, always willing to assist with any needs or questions. The location was stunning, with picturesque views of the surrounding countryside. The food at the hotel was excellent, especially the salads which were simply the best I have ever tasted.

The prices at the hotel were quite steep, making it difficult to justify the expense. the decor was tired and the rooms felt dark and outdated.

I had a fantastic stay at this hotel! The cleanliness was impeccable, with spotless rooms and public areas. The hotel facilities were great, including a cozy atmosphere and plenty of seating. The location was perfect, right at the base of the beautiful Malvern hills and within walking distance of the theater and city center. The breakfast was delicious, with a great selection of food for everyone to enjoy. The staff were friendly, professional, and efficient, providing excellent service throughout my stay.

Nothing to be said.

Helpful staff, great value, comfortable room, beautiful location, excellent views, convenient access to town, smart and pleasant staff, good breakfast, good facilities at the room, efficient check-in/out procedures, historical and idyllic hotel

No negatives from this place.

The Abbey Great Malvern is a fantastic hotel located in the heart of a charming town. The comfortable lounge area adjacent to Malvern Priory & Hills is the perfect place to relax and take in the beautiful surroundings. Additionally, there is a lovely cafe next door that guests can easily visit. The rooms are spacious and spotlessly clean, with comfy furniture and stunning views of the Abbey and distant countryside. The service is friendly and responsive, ensuring a pleasant stay. The breakfast is delicious, with a variety of options to choose from. it's a great base for exploring the town and enjoying a relaxing getaway.

Some areas of the hotel, such as the dining room in the evening, lack a bit of ambience and could use some improvements in terms of decor and lighting.

Enjoyable stay, great location and excellent customer service.

Although there were some renovations taking place during my stay, such as a faulty front door and unsightly carpets in communal areas, it did not dampen my overall experience.

Great location, beautiful views, excellent breakfast, clean rooms, friendly staff.

Nothing to mention.

Convenient location for theatre visits. Limited breakfast replenishment. Plenty of parking. Nice view of the Hills. Beautiful autumn foliage.

The location was absolutely perfect, as it was right in the heart of the town center, and even next to a beautiful abbey. The view from the hotel was breathtaking, sitting on top of a hill and surrounded by nature. The service here was top-notch, with every staff member going above and beyond to ensure my comfort and satisfaction. From the moment I arrived, I was treated with such warmth and attentiveness. The room itself was spacious and well-equipped with everything I needed, including a cozy sitting area and modern amenities. And the breakfast in the morning was absolutely delicious, with a generous selection of tasty options.

Highly recommended to all.

We were delighted with the historic charm of the hotel and the breathtaking view from our room. The dinner in the restaurant was exceptional, and the breakfast buffet had a wide variety of options. The location was perfect for exploring the town and beyond. Despite some minor drawbacks, our stay at the Abbey was memorable and enjoyable. I highly recommend this hotel.

We were delighted with our recent stay at the hotel. The location was ideal, right in the heart of everything happening in town and with easy access to parking. Our room had a wonderful view of the surrounding area, including the stunning priory. The building itself was beautiful and we enjoyed the comfortable accommodations. Despite a minor issue with the bathroom window, which could easily be resolved with a blind, everything else was impeccable. The staff were friendly and efficient, making us feel right at home. We also appreciated the extra perks, such as drinks vouchers and a bottle of wine. The restaurant offered a delicious selection of dishes, which were beautifully presented and satisfyingly portioned. Breakfast had a great variety of fresh fruits and juices, as well as a tasty full English option. Although there were a few minor hiccups with service and breakfast, our overall experience was fantastic. We would highly recommend this hotel for anyone looking for a pleasant and convenient stay.

I recently stayed at this luxurious 4-star hotel in Malvern and had an incredible experience. The location could not have been more perfect, as it was right in the center of town, nestled on a hill and just across the road from the theater. The convenience of being so close to shops, the Priory Church, and the Winter Gardens was unbeatable.

In terms of improvements, it would have been nice to have more outside tables and service. However, I would highly recommend this hotel to anyone looking for a luxurious and comfortable stay.

We had a wonderful stay at this luxurious hotel. The location looked great, although we didn't have a chance to explore it fully. The hotel is ideal for visiting the nearby Priory, shopping, and the theatre. The room was large and welcoming, and the breakfast was made to order and delicious. The staff was very efficient and nothing was too much trouble for them.

We would definitely recommend this hotel to our family and friends. It was a perfect stay for us, in the old part of town right next to the Priory.

We decided to make the beautiful Malvern hills our centre for a weekend break to the Malvern area. The location was perfect, with stunning views of the Worcestershire Beacon and the hills right outside our room. The room itself was well appointed and spotlessly clean, with a comfortable bed and a spacious bathroom. The staff were friendly and helpful, providing us with excellent service throughout our stay. Breakfast was delicious, with a wide variety of hot and cold options. We also enjoyed the lounge and bar areas, which offered a cozy and relaxed atmosphere.

One minor downside was the lack of plug sockets in the room, but the staff were quick to provide a multi-extension when we requested it.

The breakfast buffet was delicious and it was included in my stay. I also appreciated the complimentary toiletries provided in the bathroom. The hotel's location was convenient and close to many shops and restaurants.

When I had an issue with my meal, the restaurant manager was not accommodating and seemed more concerned with the wasted food than with addressing my complaint. This left a bad taste in my mouth and made me hesitant to return.