The service at this hotel was outstanding. The concierges, Melanie Riley and Craig, were extremely helpful and ensured all our needs were met. The beds were also very comfortable, providing a great night's sleep. Additionally, the location of the hotel was ideal, offering easy access to key attractions in the city.

There were a few negative aspects to our stay. there were some cleanliness issues, such as finding hair in the bathtub and smudges on the windows.

I recently stayed at this luxurious 4-star hotel and I was extremely impressed. The location of this place is absolutely fantastic, as it is within walking distance of the Plaza. This made it incredibly convenient for me to explore the area and visit all the shops and restaurants. Additionally, the service at this hotel was top-notch. The bell staff and valet went above and beyond to take care of me, making sure that I had everything I needed during my stay. The room service was prompt and the housekeeping staff kept my room immaculate. The hotel also had great amenities, including a lovely poolside snack bar and a restaurant that served delicious food.

This venue is highly recommended for families looking for a luxurious and comfortable stay.

I had a great stay at this place. The location is perfect, within walking distance of the Plaza. The staff were very friendly and helpful, especially Joshua at the pool and the bellman. The room was clean and comfortable, and the air conditioning worked great. a fantastic experience.

I would recommend this hotel to everyone.

Recently renovated with great improvements. Club level floor offers delicious meals and beautiful views. Friendly staff, especially the valet crew who remembered us. The location is perfect and the customer service top-notch. Always a great experience.

We had a wonderful time staying at this luxurious hotel here. The location is great, within walking distance to all the shops and attractions. The staff was amazing, providing excellent service with room service, dry cleaning, bell staff/porter, and housekeeping. We enjoyed the welcome drink and happy hour. The room amenities were top-notch, including ironing facilities, heating, air conditioning, and tea and coffee facilities. The sitting area was comfortable, and the television and am/fm alarm clock were a nice touch. We loved the poolside snack bar area, and the bar/lounge area was perfect for relaxing.

We highly recommend this place to everyone.

We had an amazing stay at this luxurious hotel. The location, with its stunning view and convenient proximity to the plaza, was absolutely incredible. We were able to explore the area easily and enjoy the bustling atmosphere. The staff here is top-notch, providing excellent service from the moment we arrived. They made us feel like part of a new family, always ready to assist and make sure we had everything we needed. The room was spacious and comfortable, with super comfy and clean beds. We also enjoyed the fantastic bar and the helpfulness of the staff.

The high level of service and the beautiful location were the only redeeming qualities of this hotel. We highly recommend this place to anyone looking for a luxurious and comfortable stay.

We enjoyed the spacious room with comfortable beds and sofa. The location was perfect for exploring the nearby restaurants and attractions. The pool area was clean and refreshing. we had a pleasant stay at Intercontinental.

We loved the lovely view of the pool and the plaza from our room. The live music near the pool added a great vibe to our stay, with a mix of classic rock and Caribbean tunes. The mature plantings around the pool provided privacy and cut off any noise from the street. The breakfasts were excellent and the waitstaff was superb. We also appreciated the quietness of the hotel, as we were never disturbed by noise from the hallway or other rooms.

Felt completely relaxed, no complaints.

My recent stay at Intercontinental was fantastic! I was in Kansas City for a weekend getaway, and the hotel truly exceeded my expectations. The bed was incredibly comfortable, like laying on a cloud. The room and bathroom were spacious, with a wonderful view of the Plaza. Despite being located on a busy street, the room was surprisingly quiet. The hotel has recently been remodeled, and the updates are impressive. The Saturday evening music and America Slang were unexpected treats. The Mother's Day brunch was also fantastic. I can't wait to stay here again!

I highly recommend this hotel.

Location, renovation, staff, customer service, view, cleanliness.

Nothing at all.

Great location for shopping and dining. Room nicely furnished and clean. Helpful staff at check-out. Club level has great food options. No-fog mirror in bathroom is a plus.

Loved the view of the plaza and the convenient proximity to shopping and dining. The hotel location was great and offered additional valet and bell hop services. The room was very nice, with an exceptionally comfortable bed.

Felt well taken care of, no complaints whatsoever.

I had a fantastic stay at this hotel. The location was perfect, right on the plaza and very close to the event I was in town for. The hotel facilities were top-notch, and the cleanliness was outstanding. The staff was friendly and helpful, and the breakfast was delicious.

Nothing not to love.

Convenient location, picturesque view. Comfortable bed and friendly staff. Great food, especially in the lounge. Exceptional service and recommendations from the concierge. Superb coffee delivery and engaging conversation about China. Impressive response from the front desk director to any issues.

Our stay at this hotel was fantastic. The location is terrific, right on the Plaza, so close to shopping attractions and dining attractions. The room was very nice and clean, with a comfortable bed and all the necessary amenities. We also enjoyed the pool area, although it was a bit chilly to use during our visit. The staff was very attentive, polite, and accommodating, especially the bartender and the young man at the front desk who was very helpful. we had a great experience here.

We highly recommend this place to family and friends due to its convenient location, excellent service, and comfortable rooms.