The hotel had a great atmosphere and the staff were really good, especially Jeff at the bar. The food in the hotel was excellent, we even celebrated my birthday there and they took really good care of us. The hotel had a lot of character and history, which made our stay quite enjoyable.

The breakfast buffet was just average and the restaurant was not up to par. The bar stools were extremely uncomfortable, which made it difficult to relax and enjoy our drinks. Additionally, there was a minor issue with our room type, where we wanted a king bed but ended up with two doubles. This was due to the hotel being fully booked and our original room being unrentable. Although they compensated us with lunch and champagne, it was still a bit inconvenient.

Located in the heart of downtown, this hotel immerses you in the vibrant Theater District. With easy access to the theater and a shuttle service that takes you wherever you need to go, location couldn't be better. Additionally, the rooms are incredibly spacious, comfortable, and packed with thoughtful amenities like free snacks and drinks. The breakfast is also top-notch, with an array of hot and cold options to satisfy any appetite. The staff goes above and beyond to provide first-class service, making for a memorable stay.

The complimentary breakfast can get crowded, which makes it difficult to find a spot to sit at times.

Rooms have large windows with beautiful city views. Staff is friendly, engaging, and helpful. Complimentary snacks and beverages in-room, plus a wide variety of breakfast options. Spacious bathrooms with provided toiletries. Comfortable bed and pillows with calming scent.

We loved the shuttle service that took us to museums within 3 miles. The breakfast was delicious and filling. Room was cozy. We felt at home! we recommend Lancaster!

Amazing staff, Ritz Carlton level service. Gorgeous penthouse suite. Renovated spaces, modern updates. Delicious restaurant, sought after dining. Close to downtown attractions

Was all great.

The Lancaster Hotel offers a charming, Southern-inspired ambience with a great downtown location. The antique feel adds to the hotel's unique charm. The Bistro boasts an award-winning chef, and the staff, from front desk to housekeeping, is friendly and helpful. The comfortable beds ensure a good night's sleep. Make sure to reserve a dinner at the hotel if you're attending performances at nearby venues.

Felt like home, no complaints.

We had a fantastic stay at this place! The location is perfect, right in the heart of the theater district downtown. We were able to explore the city easily, with plenty of places to eat and drink nearby. The staff here takes customer service to a whole new level. From the moment we arrived, they made us feel welcome and cared for. They even provided a welcome drink and took care of all our needs during our stay. The rooms here are spacious and beautifully decorated. The beds are super comfortable and the bathrooms have great showers. We loved all the small details they thought of, like the makeup cloth in the bathroom and the handwritten card from the GM. The hotel also offers a range of amenities, from car hire and dry cleaning to a fitness center and massage services. Everything here is top-notch and the staff goes above and beyond to make your stay exceptional.

This place is highly recommended to anyone.

I had an amazing stay at the hotel. The location was perfect, right in the heart of downtown, close to the theaters. The hotel facilities were top-notch, from the stylish decor to the comfortable bedding. The complimentary shuttle service was a great bonus, making it easy to explore the city. The staff was excellent and provided exceptional service.

Can’t fault anything about it. The experience was flawless.

Historic charm, excellent service, comfortable bedding, great location, free shuttle service, delicious breakfast, luxurious amenities.

All was good.

We had an amazing stay in this hotel. The location in the theater district was perfect for us as we wanted to attend a concert. The service was outstanding from every member of staff we encountered during our stay. They went above and beyond to make our stay comfortable and enjoyable. We particularly appreciated the welcome drink upon arrival and the in-room amenities such as ironing facilities and in-room safe. The soundproofed rooms were a plus as we had a great night's sleep. We also enjoyed the dining restaurant and snack bar that offered a good variety of menu options.

Highly recommend this venue to anyone looking for a luxurious and comfortable stay.

Great value, friendly staff, comfortable rooms. Nice downtown location, close to restaurants.

The room was beautiful and spacious, with a comfortable bed and a well-stocked minibar. The hotel staff was friendly and accommodating, making me feel welcomed throughout my stay. The complimentary breakfast had a decent variety of options to choose from. I had a great experience at the Lancaster Hotel and would recommend it to others.

Had an amazing Christmas with my family at a hotel in the heart of a lively neighborhood. The hotel staff was friendly and professional, always eager to help. The breakfast was exceptional and they even offered complementary snacks in the afternoon. The hotel's location was perfect for exploring the city and we were within walking distance of many restaurants and shops. I particularly enjoyed the cozy atmosphere of the hotel and the vintage decor that made us feel right at home.

That the hotel did not have a pool, but with so much to do in the area, it wasn't a big deal. Additionally, the hotel's lack of parking forced us to park in a nearby garage, which was a bit inconvenient and expensive. However, the hotel staff did offer valet parking for an additional fee which we chose not to use. All in all, it was a wonderful experience and I would highly recommend it to anyone looking for a great place to stay in the city.